Privacy Notice

Last updated: June 17, 2026

1. Who we are

Vision.Co ("we", "us", "our") is the data controller responsible for the personal data we collect through this website and our video production services.

2. Personal data we collect

Contact details: name, email address, phone number
Booking details: session type, date, time, package selected, project notes
Payment data: handled by our payment provider Paddle (we do not store full card details)
Technical data: IP address, browser type, device identifiers, usage data
Communications: messages you send us through forms, email, or chat

3. Why we use your data

To provide our video production and booking services (contract performance)
To process payments and issue invoices (contract performance)
To respond to inquiries and provide customer support (legitimate interests)
To improve our website and services (legitimate interests)
To prevent fraud and ensure security (legitimate interests / legal obligation)
To send service updates and, with your consent, marketing communications

4. Who we share data with

Paddle.com Market Ltd — our Merchant of Record, which processes payments, handles subscription management, calculates and remits sales tax, and issues invoices on our behalf
Hosting, analytics, and customer support service providers acting as our processors
Professional advisers (legal, accounting) where necessary
Authorities where required by law

5. Data retention

We keep personal data only as long as needed for the purposes above and to meet legal, tax, and accounting requirements. Booking and payment records are typically retained for 7 years. Marketing data is kept until you opt out.

6. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent. You may also lodge a complaint with your local data protection authority. To exercise these rights, contact us at the address below.

7. Security

We use appropriate technical and organisational measures including encryption in transit, access controls, and vendor due diligence to protect your data.

8. Cookies

We use essential cookies required for the site to function and analytics cookies that help us understand how visitors use the site. You can manage cookies through your browser settings.

9. Contact

Questions about this notice or your data? Contact Vision.Co through the contact form on our website.